UBTgo support
Our Customer Support team’s UBTgo experts are ready to help you make the most of our digital banking tools. They can answer questions, help unlock your UBTgo account, and even help you learn how to use new features.
Credit card support
Our Customer Support team can provide help with your Union Bank & Trust credit card. Whether you need to place a travel notification, report fraud, or just need help with a bill, don’t hesitate to give them a call.
Debit card help
If you have balance questions, need help with possible fraud, want to put a travel notification on your account, or have other debit card needs, our experts are ready to help with whatever you need. Simply give our team a call.
Our People Make the Difference
At UBT, your money has people
We’re a family-owned bank that cares about our customers, the communities we serve, and each other. When you call or chat looking for support, you are talking to real people (like Jesse) who really care.
Need Answers After Hours?
Stop By a Branch
We’re always glad to see you!
Need to visit one of our branches for some one-on-one assistance? At UBT, we have numerous locations conveniently located to make it easy to stop by and get help from a friendly face. Click below to find the branch nearest you!
UBT Customer Support
Recommended Resources
Frequently Asked Questions
Please call Union Bank & Trust at 855.234.1241 so we can help you.
Zelle® QR code provides peace of mind knowing you can send and receive money, without typing an email address or U.S. mobile number.
To locate your Zelle® QR code, log in to UBT Business, then select Zelle®. Next, go to your "Zelle® settings" and click "Zelle® QR code" and your QR code will be displayed under "My Code". From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, you’ll need to access UBT Business via the mobile app. Then, click "Send money with Zelle®", click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.
There are a few ways you can encourage your customers to pay you with Zelle®.
- Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
- Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
- Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).*
Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s banking app.
In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
Keeping your money and information secure is a top priority for Union Bank & Trust. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Union Bank & Trust account safe.
Please contact our Customer Support team at 855.234.1241. Qualifying imposter scams may be eligible for reimbursement.
✳Message and data rates may apply.
