Frequently Asked Questions
View All ›As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
No. Contactless technology requires the merchant to first initiate the payment, and the contactless card must be held in close proximity (1 - 2 inches) to the terminal for a transaction to take place.
You should hold your contactless card to the contactless-enabled terminal for 1 – 2 seconds.
The terminal reads the card best when it is flat over the Contactless Symbol, versus at an angle.
No. However, the card should be close (within 1-2 inches) to the Contactless Symbol on the
contactless-enabled terminal.
Look for the Contactless Indicator on your card to know if you can use it to tap to pay for purchases.
Need Support?
Connect with our people online
Learning Center articles, guides, blogs, podcasts, and videos are for informational purposes only and are not an advertisement for a product or service. The accuracy and completeness is not guaranteed and does not constitute legal or tax advice. Please consult with your own tax, legal, and financial advisors.
