Contacts by department
| UBTgo support | 833.323.1454 |
M–F: 7 a.m.–7 p.m. Sat: 8 a.m.–5 p.m. Sun: 9 a.m.–5 p.m. |
Live Chat |
| Credit cards | 833.323.1465 |
M–F: 7 a.m.–7 p.m. Sat: 8 a.m.–5 p.m. Sun: 9 a.m.–5 p.m. |
Live Chat |
| Debit cards | 402.3232.1790 |
M–F: 7 a.m.–7 p.m. Sat: 8 a.m.–5 p.m. Sun: 9 a.m.–5 p.m. |
Live Chat |
| Mortgage Servicing | 402.473.8543 |
M–F: 8 a.m.–5 p.m. |
|
| Omaha | 402.827.1999 |
M–F: 8 a.m.–5 p.m. |
|
| Greater Nebraska | 800.297.2837 |
M–F: 8 a.m.–5 p.m. |
|
| Kansas | 913.667.8600 |
M–F: 8 a.m.–5 p.m. |
|
| Loan Payment & Collections | 888.267.1262 |
M–F: 8 a.m.–5 p.m. |
|
| Retirement Plan Services | 402.323.1592 |
M–F: 8 a.m.–5 p.m. |
|
| Omnify Health Benefit Solutions | 844.472.6567 |
M–F: 8 a.m.–5 p.m. |
|
| Telebank | 402.323.1282 |
Our People Make the Difference
At UBT, your money has people
We’re a family-owned bank that cares about our customers, the communities we serve, and each other. When you call or chat looking for support, you are talking to real people (like Jesse) who really care.
Stop By a Branch
We’re always glad to see you!
Need to visit one of our branches for some one-on-one assistance? At UBT, we have numerous locations conveniently located to make it easy to stop by and get help from a friendly face. Click below to find the branch nearest you!
UBT Customer Support
Recommended Resources
Frequently Asked Questions
UBT offers Ready loans, auto loans, RV loans, and home equity loans.
Please call Union Bank & Trust at 855.234.1241 so we can help you.
Zelle® QR code provides peace of mind knowing you can send and receive money, without typing an email address or U.S. mobile number.
To locate your Zelle® QR code, log in to UBT Business, then select Zelle®. Next, go to your "Zelle® settings" and click "Zelle® QR code" and your QR code will be displayed under "My Code". From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, you’ll need to access UBT Business via the mobile app. Then, click "Send money with Zelle®", click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.
There are a few ways you can encourage your customers to pay you with Zelle®.
- Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
- Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.
- Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).*
Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s banking app.
In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
Keeping your money and information secure is a top priority for Union Bank & Trust. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Union Bank & Trust account safe.
✳Message and data rates may apply.
