UBTgo support
Our Customer Support team’s UBTgo experts are ready to help you make the most of our digital banking tools. They can answer questions, help unlock your UBTgo account, and even help you learn how to use new features.
Credit card support
Our Customer Support team can provide help with your Union Bank & Trust credit card. Whether you need to place a travel notification, report fraud, or just need help with a bill, don’t hesitate to give them a call.
Debit card help
If you have balance questions, need help with possible fraud, want to put a travel notification on your account, or have other debit card needs, our experts are ready to help with whatever you need. Simply give our team a call.
Our People Make the Difference
At UBT, your money has people
We’re a family-owned bank that cares about our customers, the communities we serve, and each other. When you call or chat looking for support, you are talking to real people (like Jesse) who really care.
Need Answers After Hours?
Stop By a Branch
We’re always glad to see you!
Need to visit one of our branches for some one-on-one assistance? At UBT, we have numerous locations conveniently located to make it easy to stop by and get help from a friendly face. Click below to find the branch nearest you!
UBT Customer Support
Recommended Resources
Frequently Asked Questions
No, Union Bank & Trust does not charge any fees to use Zelle® in UBTgo. Your mobile carrier’s messaging and data rates may apply.
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Customer Support team for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our Customer Support team to determine what options are available.
Please contact our Customer Support team. Qualifying imposter scams may be eligible for reimbursement.
Neither UBT nor Zelle® offers reimbursement for authorized payments you make using Zelle®, except for a limited reimbursement program that applies for certain imposter scams where you sent money with Zelle®. This reimbursement program is not required by law and may be modified or discontinued at any time.
Keeping your money and information secure is a top priority for Union Bank & Trust. When you use Zelle® within UBTgo, your information is protected with the same technology we use to keep your UBT account safe.
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
✳Message and data rates may apply.
